Welcome to North Georgia EMC
Your new membership with North Georgia EMC is now active. You are not only a customer, you are a member. NGEMC is a member-owned, non-profit electric cooperative committed to excellent reliability and stewardship. Serving you is our greatest privilege.
Now, let's explore your account set-up, payment options, and other essential resources.
Contents:
- Your Account Online
- The My NGEMC Account App
- All about payments
- What do I do if I've been disconnected?
- How to report and view outages
- Vegetation management
- Safely making electrical repairs
- Energy conservation
- Alternative generation
- Quick facts about your Co-op
- Community outreach at NGEMC
- NGEMC's Annual Meeting
Your account online
You can check your balance, make payments, set arrangements, and make other changes to your account 24/7 from anywhere by signing into your NGEMC account online.
- How do I set up my login information?
- Where do I go to log in?
- How do I sign up for alerts and account notifications?
Quick facts: Payments made via the online portal, My NGEMC Account app, or at the self-service kiosks in our drive-thru are applied to your account immediately.
The My NGEMC Account App
Download the My NGEMC Account app for all the functions of the online NGEMC portal in a convenient mobile app.
All about payments
Let's be honest, nobody loves talking about bills, but we do want to share a few options to make paying for your electricity as convenient as possible.
- What are the charges on my bill?
- How does Prepay Power work?
- Where can I find this month's rates?
- How can I pay my bill or add money to my account?
- What are my options to set up automatic payments?
- Is there a budget billing option?
- Can I receive my bill by email?
- Can I get an extension on my bill?
- What is Operation Round Up (ORU)?
What do I do if I've been disconnected?
Sometimes paying your bill may simply slip your mind, or you may be facing difficult circumstances. Either way, NGEMC is here to help if your account is disconnected for non-payment.
- Regular billing accounts:
- Your due date is posted on your bill.
- Late fees are applied to the account on the next calendar day after your due date.
- Accounts are subject to disconnection 10 calendar days after the due date has passed.
- Payment arrangements can be set using our online web portal or by using our automated phone line by the day before the account is subject to disconnection (9 calendar days after your due date.)
- On the day when your account is subject to disconnection or after the power has been shut off, please contact our Member Services team directly by calling our office to make a full payment or set up an arrangement.
- Prepay Accounts
- Your account is subject to disconnection after the account falls below a credit of $0.
- Use any payment option that will post to your account automatically to pay the amount owed and enough to leave the account with a $25 credit.
How to report and view outages
You can report and view outages on the online Outage Center. Members can also call any of our published phone numbers to report an outage.
- Where do I find the outage map?
- How do I report an outage?
- How long will I be out of power?
- What is the restoration process?
Quick facts: Our crews are on duty to respond to outages 24/7/365. The meter serving your location automatically transmits a signal to our System Control team if the power goes out.
Vegetation management
Our vegetation management team works year-round to help reduce the impact of vegetation on power lines. To ensure safety and reliability of electric service to our community, NGEMC contracts with a team of certified arborists and professional tree trimmers.
- Find information on where to safely print trees and NGEMC's tree trimming schedule.
- Contact us to report vine growth or a related concern.
Quick facts: Members can report vine growth on lines to NGEMC's Vegetation Management crew by calling any NGEMC office. Avoid planting near underground transformers or power lines.
Safely making electrical repairs
Visit the Outage Recovery and Safety Center to find electrician resource guides, information on generator and electrical safety, and other ways to stay safe and keep the power on.
- Visit the Outage Recovery and Safety Center
- Call 811 before you dig.
- Contact your regional building inspectors after making electrical repairs.
Quick facts: NGEMC must have free access to your meter in case repairs are needed. If your meter is behind a fence, please contact NGEMC to make a plan to allow access to crews. Whether you are playing outdoors with your children or working on landscaping projects, keep a safe distance from power lines and other equipment your co-op uses to get electricity to your home.
Energy conservation
Have you seen an increase in your energy usage? Request an energy audit from our Energy Services team to determine possible causes of high usage in your home.
- How do I conserve energy?
- Visit our Amazon storefront to find energy-saving items for your home.
- How do I apply for a heat pump loan through NGEMC?
- How do I beat the peak during the hottest and coldest days of the year?
Quick facts: NGEMC offers heat pump loans with easy payments added to your monthly energy bill. We use certified HVAC installers to meet your heat pump needs.
Alternative generation
Thinking of installing solar panels or a generator? If you are considering solar or have recently installed solar or a back-up generator, please let us know! We can help you answer any questions you may have. Please always notify NGEMC when you install a generator at your home. Some units are powerful enough to supply your home and push excess power back out onto lines, creating a potential hazard for line workers. When you alert NGEMC to a generator or solar panel installation, we will add a note to your account that will allow line workers to safely work on the lines serving your home.
- Where can I find more information about solar?
- How can a generator be safely installed and used?
- Can I buy an generator through NGEMC?
Quick facts about your Co-op
We've been serving the communities of Northwest Georgia since 1936, and we look forward to serving you for many years to come.
You can find system stats, your Board of Directors and Staff, history and more on our "About Us" page.
Community outreach at NGEMC
NGEMC offers scholarships, electric safety presentations, and more though our Educational programs. You can learn more about these opportunities on our education web page.
Through the generous support of NGEMC members, the North Georgia Electric Membership program distributes more than $100,000 in STEM educational grants to area schools each fall and more the $200,000 in grants to local non-profit agencies for projects that help families and children succeed, respond to emergencies, prepare for the future, and enrich the communities of Northwest Georgia. You can see a list of grant recipients and learn more on our ORU web page.
NGEMC's Annual Meeting
North Georgia EMC's Annual Meeting is scheduled on the first Thursday in August.
For NGEMC, as with all electric cooperatives, annual meetings are vital to the work and spirit of the cooperative. A cooperative is an organization created and governed by the people it serves. Annual meetings are the forums through which the consumer/member stays informed and involved in the activity of the organization. At each year's meeting, members elect directors, vote on any proposed new business or bylaw amendments, and hear the annual report.