Recent Scam Reports
February 13, 2019
NGEMC has received a report of a caller stating that they work for NGEMC and a past-due bill needed to be paid immediately. The caller gave the following callback number: 800|984|8362 ext. 501.
Please remember that NGEMC does not call individual members to collect payment and does not have a 1-800 phone number. Never give your personal or payment information to an unsolicited caller. Only use published phone numbers when calling companies.
February 7, 2019
NGEMC has received a new report of a scam in which the caller offers the member a 25% discount on their bill if they will pay $100 immediately. NGEMC does not contact members to solicit payment. Remember that any call, email, or other message pushing you to act immediately is likely to be a scam.
January 28, 2019
Reports are coming in of a caller claiming to be a field technician scheduled to disconnect power on site within a certain time frame. The caller left a name, 1-800 phone number, employee number, and a disconnect/work order reference number.
The phone number supplied by the caller played a recording which said, “Thank you for calling North Georgia EMC. Your call may be monitored or recorded for quality assurance. If you know your party’s extension, you may enter it at any time. For customer service, please dial 0.”
Please note this same scam has also been used to target Dalton Utilities customers in the last week.
TVA Phone Scam
A similar scenario to the one listed above is circulating throughout the TVA service territory. In this case, the scammer recorded TVA’s automated directory assistance greeting, asked for an account number, and provided a bill balance with an option to pay using PayPal. (Please note: Neither TVA nor NGEMC accepts PayPal payments.)
November 7, 2018
Beware of a phone scam operating now in our area. The caller says he is with NGEMC and threatens to disconnect electricity if the bill is not paid. The caller gives a false address to go to make payment. NGEMC never calls customers to ask for payment. Credit card transactions by phone can only be initiated by calling one of North Georgia EMC’s published phone numbers.
Recognizing and responding to scammers
- NEVER supply a credit card number, account numbers, or other personal information to an unsolicited caller.
- The more threatening the caller the more likely it is that the call is a scam, especially those who threaten you with “immediate disconnection.”
- NGEMC utility workers and contractors DO NOT visit properties to disconnect power. Disconnects and reconnects occur remotely.
- DO NOT CALL BACK a number supplied by an unsolicited caller. Always use only published phone numbers for any utility company.
- Anyone can record an audio greeting and use it for their own purposes.
- NGEMC does not call customers asking for payment.
- NGEMC does not accept Paypal and will not ask you to load money onto any kind of prepaid gift card (i.e. Greendot).
- NGEMC does not have a 1-800 phone number.
The best protection against phone scammers is to verify everything and not jump into action. If you receive a phone call and the caller is asking you to give him/her information or take immediate action of some sort, the best course of action is to hang up. Then call the utility using a published telephone number and notify them of what occurred so they can help warn others.
At the end of the day, the threat of losing money or your personal information to scammers is always more serious and has longer lasting impacts than the inconvenience of having your power temporarily disconnected. Do not be pushed into acting hastily by a caller trying to play on your fears.
Always doubt the authenticity of unsolicited emails you receive from someone claiming to be from NGEMC. Never open attachments of click links included in an email you are not expecting. The below list contains a few rules of thumb that you can follow with every email you receive in order to help keep your personal information safe online.
- Never disclose account, credit card, or other personal information in an unsolicited email.
- Always carefully check the email address the email was sent from.
- Many scammers and hackers can send a convincing email from an address that looks very similar to a legitimate address (ex. and email ending in "@ngaemc.com”).
- Do not click links or open attachments in an email you were not expecting.
- Do not be alarmed into acting quickly.
- Many scammersclaim there will be serious consequences if you do not respond within a very limited time frame (ex. “Your account has been compromised and will be closed if you do not log in at this link in the next 24 hours.”) This tactic is widely used by scammers hoping to collect your account login information (especially from online banking and other financial services) by taking you to a seemingly legitimate “log-in” page linked from the email. They may also direct you to open an attachment you were not expecting (“Please see the attached invoice” for something you never ordered is a popular tactic) in order to download and install malware on your computer.
- Look for obvious misspellings or poor grammar.
- Pay attention to the size and quality of any logos in the email.
- Logos that are extremely large or extremely small, or low quality photos and logos, can indicate that they were copied and pasted to make a scam email appear more legitimate.
- Learn more at staysafeonline.org
If you receive what you believe to be a fraudulent email from NGEMC, please do not hesitate to contact us using one of our published phone numbers or the secure form below.
In the past, NGEMC employees often visited homes of members in order to read the meters. Today, your electric meter communicates with the office directly, eliminating the need for frequent visits to the home to read meters. However, if crews are working in the area and an interruption to your service is possible, an NGEMC employee or contractor may visit your home to inform you of this maintenance.
Employees do not visit homes to disconnect for non-payment or collect payment and do not enter the home of a member without an appointment from Energy Services for a home energy evaluation (these appointments are set by the member, and a name and contact information for the NGEMC Energy Advisor will be provided at the time the appointment is scheduled.)
You can identify NGEMC employees in the following ways:
- NGEMC Employees should ALWAYS be in uniform
- NGEMC Employees should ALWAYS have an ID on hand
- NGEMC Employees should ALWAYS be in a marked vehicle (white vehicle, strobe lights, NGEMC logo)
- NGEMC Employees should NEVER ask to enter your home
Please do not hesitate to contact NGEMC regarding the legitimacy of visitors to your home by contacting us at one of our listed phone numbers.