Recent Scam Reports
July 30, 2019
A member has reported receiving a series of scam calls and a fake past-due notice stating they were 3 bills behind. The member provided check stubs to the callers in order to prove that the payments had been made. The callers continued to contact the member, providing a ticket number and stating they were researching the payments before telling the member they would need to drive to Atlanta to resolve the issue.
Over the course of events, the member reported receiving calls from both 800|421|5357 and 800|672|2402, which was a spoof caller ID using the number for Georgia Power’s Bill Matrix payment service.
NEVER provide information to an unsolicited caller demanding payment. Do not hesitate to hang up the phone in any situation where someone insists that you must make a payment and always call NGEMC back at one of our published phone numbers.
If you have been persuaded to share personal or banking information with a scam caller, please contact your financial institution and consider filing a report with the authorities.
July 26, 2019
Multiple NGEMC members have reported receiving threatening calls from scammers claiming to be from NGEMC today.
A caller instructed one member to load a prepaid gift/debit card at Walgreens and call back at a number provided by the caller. Please note that NGEMC WILL NOT ask you to load a prepaid gift or debit card, nor do we accept pre-loaded debit cards.
One member received an unsolicited call from 800|662|2402. The caller demanded payment and threatened disconnection. Please note that NGEMC does not have an 800 phone number. Never hesitate to end an unsolicited call from anyone demanding payment. Always use NGEMC’s published phone numbers.
On August 1, 2019, members reported reciving similar calls from 800|576|0517 and 877|405|6508.
July 25, 2019
An NGEMC member has reported receiving a call threatening to disconnect their power in 45 minutes if they did not provide a payment of $490. The caller had the wrong address at first, and asked the member to correct the address before stating that the member needed to make the payment, and that they would not owe anything for the next two months and would be refunded if they had overpaid.
The caller instructed the member to call them at 800|715|8860 and started to give them directions to a physical location to make a payment. North Georgia EMC DOES NOT have an 800 number, all contact and office location information for NGEMC is listed on our website.
The phone number provided by the caller has been linked to Crane Global Energy Co. located in Newport Beach, CA. This defunct company’s Exchange Act registration was revoked by the SEC on April 18, 2019.
Please remember to never offer your personal information to an unsolicited caller. Do not trust numbers or addresses left to you by an unsolicited caller. Never hesitate to end such a call abruptly and contact NGEMC at one of our published numbers.
July 19, 2019
An NGEMC member received a call stating her power would be disconnected in 30 minutes if she did not make a payment. Please remember to only contact NGEMC at one of our published numbers and never use a number left to you by a caller demanding payment. Do not hesitate to hang up on any unsolicited caller that threatens you with disconnection and reach out to NGEMC directly to confirm your account status.
May 28, 2019
An NGEMC member was contacted on Tuesday afternoon from a caller at 1|800|306|6370. The caller attempted to tell the member that their account was past-due. When the member stated that the account was set up for automatic withdraw, the caller attempted to convince the member that the automatic payment settings for their bill had expired.
Please note that NGEMC does not have a 1-800 number. Automatic arrangements for paying your bill, such as Bank Draft, do not expire and are initiated and canceled at the member’s request. If you have a question about your account, please do not hesitate to call NGEMC at one of our published phone numbers. Never call back at a number left by an unsolicited caller, especially one demanding payment.
May 20, 2019
An NGEMC member has reported that they received a call from 888|665|2205 stating their power would be disconnected in thirty minutes if a payment was not made. They were given a work order number and a call-back number.
NGEMC does not have an 888 number. Please remember to always contact NGEMC directly at a published phone number. NEVER call back at a number left by an unsolicited caller, especially one who is threatening disconnection if you do not act quickly.
Update: a member received a similar call on May 21, 2019. The associated phone number was 866|508|7297.
May 8, 2019
Several NGEMC members have reported that they received a call from 800|624|6980 stating their power would be disconnected in thirty minutes if a payment was not made. One member reported that the Caller ID displayed “Georgia Power Board.”
Please remember that scammers sometimes use spoof caller ID names and voice recordings in an effort to make themselves seem more credible. Never call back at a number left during a call such as this, always use phone numbers published on the utility's website or in the phonebook.
NGEMC does not have an 800 number.
May 7, 2019
The FCC has warned the public against “robo-calls” from unknown numbers. The caller rings twice and hangs up in order to have you give them an expensive call back, a call for which you are charged by the minute. Learn more on www.FCC.gov.
April 5, 2019
An NGEMC member was contacted by someone claiming to be from Georgia Power. Caller demanded payment at risk of disconnections and gave them member a number to call back and make payment (888|320|2522). A representative from Georgia Power has confirmed that this was an illegitimate number and was most likely a scam caller.
Remember to never contact a threatening caller at a number they provide for payment. Only contact your utility provider with their published contact information. North Georgia EMC members can give us a call or leave us a message using the Contact Us page. Georgia Power customers can reach their customer services team by visiting GeorgiaPower.com and selecting “Contact Us.”
March 26, 2019
NGEMC has received a report in which the member was asked to load money onto a prepaid card by a man who called himself Miguel Alvarez. The caller ID displayed NGEMC’s phone number. Please remember that phone numbers displayed on caller ID can be spoofed.
NGEMC will not contact you demanding payment, and we do not accept pre-loaded debit cards. If you receive a call from someone from NGEMC threatening you with disconnection, ALWAYS hang up the phone and call NGEMC directly at one of our listed phone numbers.
NGEMC ha recibido un reporte que requiere el miembro a hacer un pago de dinero vía tarjeta prepagada por una persona identificándose como Miguel Alvarez.La identificación del número de teléfono es igual a la de NGEMC. Por favor recuerde que el número de teléfono identificado puede ser copiado y usado por personas con malas intenciones.
NGEMC no contactara a ninguna persona requiriendo pago y recuerde que NGEMC no toma tarjetas de Debito prepagadas. Si usted recibe una llamada telefónica de el Numero NGEMC amenazando con desconexión de servicios, por favor siempre cuelgue el teléfono y llame a NGEMC directamente usando uno de los números listados de NGEMC.
March 23, 2019
Caller told the member they would be coming to disconnect power in 40 minutes and gave the member an 800 number to call in order to make a payment (800|880|6370). The member called back at the number given and was prompted to give their account number. The member did not comply, but reported that the caller already had their address and phone number.
Please remember the following:
- NEVER attempt to call back at a number left by a threatening or demanding caller, especially one asking for payment or personal information. NGEMC and other utilities should only be contacted at published phone numbers.
- NGEMC does not call members demanding immediate payment.
- NGEMC does not visit member residences to disconnect power.
- NGEMC does not have an 800 number.
- Caller ID's can be spoofed, therefore do not trust the name or number displayed.
March 8, 2019
NGEMC has received a report of a new scam in which a young man, approx. 6’ tall, blond hair, in a white pickup, came to a residence in Rocky Face, GA to collect on a bill. The reported incident occurred around 4:30 pm, March 7, 2019.
Please be advised that NGEMC does not send employees to collect payment. If someone comes to your door demanding payment on behalf of NGEMC, close the door and call the local authorities.
February 26, 2019
NGEMC has received new reports from Catoosa area business owners stating they were contacted via 800|995|8999 and told that someone would be coming to disconnect the power unless payment was received immediately. Calls reported occurred Tuesday afternoon (Feb. 26) from the phone number listed above.
NGEMC does not have an 800 phone number. Please remember that you should never give your personal or payment information to a caller demanding payment or threatening disconnection. If you would like to confirm your account information after you receive such a call, please only call NGEMC or any other utility at a published phone number.
February 19, 2019
NGEMC has received two scam reports today from local business owners. The caller stated the account was up for disconnection. When one member pressed the caller for details about the account, the caller hung up. Another member received a similar call and was able to take down the following number from Caller ID: 678|973|4338. This is NOT a legitimate phone number for NGEMC. Please note that NGEMC does not call individual members to solicit payment.
February 13, 2019
NGEMC has received a report of a caller stating that they work for NGEMC and a past-due bill needed to be paid immediately. The caller gave the following callback number: 800|984|8362 ext. 501.
Please remember that NGEMC does not call individual members to collect payment and does not have a 1-800 phone number. Never give your personal or payment information to an unsolicited caller. Only use published phone numbers when calling companies.
February 7, 2019
NGEMC has received a new report of a scam in which the caller offers the member a 25% discount on their bill if they will pay $100 immediately. NGEMC does not contact members to solicit payment. Remember that any call, email, or other message pushing you to act immediately is likely to be a scam.
January 28, 2019
Reports are coming in of a caller claiming to be a field technician scheduled to disconnect power on site within a certain time frame. The caller left a name, 1-800 phone number, employee number, and a disconnect/work order reference number.
The phone number supplied by the caller played a recording which said, “Thank you for calling North Georgia EMC. Your call may be monitored or recorded for quality assurance. If you know your party’s extension, you may enter it at any time. For customer service, please dial 0.”
Please note this same scam has also been used to target Dalton Utilities customers in the last week.
TVA Phone Scam
A similar scenario to the one listed above is circulating throughout the TVA service territory. In this case, the scammer recorded TVA’s automated directory assistance greeting, asked for an account number, and provided a bill balance with an option to pay using PayPal. (Please note: Neither TVA nor NGEMC accepts PayPal payments.)
November 7, 2018
Beware of a phone scam operating now in our area. The caller says he is with NGEMC and threatens to disconnect electricity if the bill is not paid. The caller gives a false address to go to make payment. NGEMC never calls customers to ask for payment. Credit card transactions by phone can only be initiated by calling one of North Georgia EMC’s published phone numbers.
Recognizing and responding to scammers
- NEVER supply a credit card number, account numbers, or other personal information to an unsolicited caller.
- The more threatening the caller the more likely it is that the call is a scam, especially those who threaten you with “immediate disconnection.”
- Do not assume the name and number on your caller ID are legitimate. Caller IDs can be spoofed.
- NGEMC utility workers and contractors DO NOT visit properties to disconnect power. Disconnects and reconnects occur remotely.
- DO NOT CALL BACK a number supplied by an unsolicited caller. Always use only published phone numbers for any utility company.
- Anyone can record an audio greeting and use it for their own purposes.
- NGEMC does not call customers asking for payment.
- NGEMC does not accept Paypal and will not ask you to load money onto any kind of prepaid gift card (i.e. Greendot).
- NGEMC does not have a 1-800 phone number.
The best protection against phone scammers is to verify everything and not jump into action. If you receive a phone call and the caller is asking you to give him/her information or take immediate action of some sort, the best course of action is to hang up. Then call the utility using a published telephone number and notify them of what occurred so they can help warn others.
At the end of the day, the threat of losing money or your personal information to scammers is always more serious and has longer lasting impacts than the inconvenience of having your power temporarily disconnected. Do not be pushed into acting hastily by a caller trying to play on your fears.
Always doubt the authenticity of unsolicited emails you receive from someone claiming to be from NGEMC. Never open attachments of click links included in an email you are not expecting. The below list contains a few rules of thumb that you can follow with every email you receive in order to help keep your personal information safe online.
- Never disclose account, credit card, or other personal information in an unsolicited email.
- Always carefully check the email address the email was sent from.
- Many scammers and hackers can send a convincing email from an address that looks very similar to a legitimate address (ex. and email ending in "@ngaemc.com”).
- Do not click links or open attachments in an email you were not expecting.
- Do not be alarmed into acting quickly.
- Many scammersclaim there will be serious consequences if you do not respond within a very limited time frame (ex. “Your account has been compromised and will be closed if you do not log in at this link in the next 24 hours.”) This tactic is widely used by scammers hoping to collect your account login information (especially from online banking and other financial services) by taking you to a seemingly legitimate “log-in” page linked from the email. They may also direct you to open an attachment you were not expecting (“Please see the attached invoice” for something you never ordered is a popular tactic) in order to download and install malware on your computer.
- Look for obvious misspellings or poor grammar.
- Pay attention to the size and quality of any logos in the email.
- Logos that are extremely large or extremely small, or low quality photos and logos, can indicate that they were copied and pasted to make a scam email appear more legitimate.
- Learn more at staysafeonline.org
If you receive what you believe to be a fraudulent email from NGEMC, please do not hesitate to contact us using one of our published phone numbers or the secure form below.
In the past, NGEMC employees often visited homes of members in order to read the meters. Today, your electric meter communicates with the office directly, eliminating the need for frequent visits to the home to read meters. However, if crews are working in the area and an interruption to your service is possible, an NGEMC employee or contractor may visit your home to inform you of this maintenance.
Employees do not visit homes to disconnect for non-payment or collect payment and do not enter the home of a member without an appointment from Energy Services for a home energy evaluation (these appointments are set by the member, and a name and contact information for the NGEMC Energy Advisor will be provided at the time the appointment is scheduled.)
You can identify NGEMC employees in the following ways:
- NGEMC Employees should ALWAYS be in uniform
- NGEMC Employees should ALWAYS have an ID on hand
- NGEMC Employees should ALWAYS be in a marked vehicle (white vehicle, strobe lights, NGEMC logo)
- NGEMC Employees should NEVER ask to enter your home
Please do not hesitate to contact NGEMC regarding the legitimacy of visitors to your home by contacting us at one of our listed phone numbers.