What's on my bill?

No new charges, just new descriptions

For years, an outline of all bill charges has been available on our website. Now, with a goal of making the info even easier to access, NGEMC’s new electric bill design features the same detailed information.

  The redesigned bill: 

  •  Features unbundled charges that were previously grouped together.
  • Allows you to see the different line items that make up the total rate as defined by the Tennessee Valley Authority (TVA), our power supplier. 
  • Reflects rate components presented on the rate schedules available on our website.

Usage history and graphs are available in the Online Member Services Center under “My Usage.”

Sample bill


 

Energy Usage is measured in kilowatt-hours (kWh) and used to calculate your bill.

The Energy Charge is the amount of kWh multiplied by the kilowatt-hour rate. The majority of this charge is used to pay for the energy generated by TVA.  

Visit our rates page for calculation sheets that explain exactly how your bill is totaled.

Think of your Energy Usage (kWh) as the odometer on your car, measuring how "far" you go in a month; your demand can be compared to the speedometer. It measures the highest amount of energy used at a given time. (Think of a day spent at home running your clothes dryer, dishwasher, television, etc. all at once having a "high speed" compared to how much energy you use while you are at work being the "low speed.")

Using a lot of energy at once creates demand for more energy at the power generation plant. Because energy storage on a large scale is still a developing technology, and because many energy consumers have similar usage patterns throughout the day, high demand puts a strain on resources such as natural gas, nuclear, and coal. These resources can be used at any time, rather than renewable resources such as solar, which don't produce energy during the evening and night when most consumers are home. 

The Demand Charge line item is intended to display your highest demand for the month. At this time, the demand charge line serves as a placeholder as we enable the functionality that will eventually display demand usage. For residential accounts, the rate for this charge is currently $0.00/kW. In the future, a cost is expected to be associated with this charge as TVA demand charges to North Georgia EMC increase.

TVA adjusts this charge monthly in order to cover the cost of fuels used to generate energy. The adjustment reflects the cost of uranium, coal and natural gas that TVA must purchase to run its power generation plants. Learn more at TVA.gov. 

If this line item appears on your bill, you are currently enrolled in Operation Round Up (ORU). Visit our ORU page to learn more.

Every consumer-member requires the same access to reliable electricity provided by a system of regular maintenance, engineering and operation of the distribution lines, substations, metering, cybersecurity, physical security, and customer support. The System Support Fee is designed to reflect these recurring costs for access to reliable energy.

change

Current Rates

Current rates for residential and commercial accounts and outdoor lighting. 

What are my bill payment options?

E-bill is a free option for any NGEMC customer interested in receiving and reviewing their electric bill securely over the Internet. Using E-bill, you will receive an E-bill notification on the bill date.

  • 24-Hour Access: Your statement will be sent to your email and will be available to you anytime, day or night.
  • Record Keeping: You can store and access your statement on your computer’s hard drive for future reference and retrieve past statements through our online secure server.
  • Environmentally Friendly: E-bill eliminates paper billing and the resources it takes to make and deliver your bill each month.

Pay your bill automatically each month from your checking account. You still receive a bill ahead of time denoting the amount that will be drafted on the due date. Sign up for bank draft at any office or online.

Levelized Billing

Levelized billing makes your bill amounts predictable and more consistent year-round. Because it is based on a rolling average of the current and previous 11-month period, the amount due will fluctuate slightly.

Your actual energy use will continue to show on your bill and on our online usage graphs so you can still monitor the amount of electricity your home consumes.

To participate in levelized billing you must

  1. Be an NGEMC member for at least 12 months at the same service address,
  2. Have a zero balance, and
  3. Keep your account current.

Log in to your account to sign up. 

Budget Billing

Budget billing adds even more stability to your monthly bill by setting your payment at the same amount for 12 months. The amount you will pay each month is based on the average usage for 12 months at you location. 

After the 12th months, the account is reviewed against your actual usage in order to calculate your standard bill payment for the following year. If you paid for more energy than you used, a credit will be rolled over onto the next bill. Likewise, if you used more energy than you paid for, the balance will be rolled over to your next bill. 

Your actual energy use will continue to show on your bill and on our online usage graphs so you can still monitor the amount of electricity your home consumes.

To participate in budget billing you must

  1. Be an NGEMC member for at least 12 months at the same service address,
  2. Have a zero balance, and
  3. Keep your account current.

Log in to your account to sign up. 

Pay online or over the phone 24/7 with our electronic checking service. Simply set up a profile online or over the phone (you will need your banking and bill account information) and you will be able to make your payment any day, anytime at your convenience. When paying by E-Check, be prepared to provide the following required information: driver’s license number, bank routing number, bank account number, date of birth, phone number and the type of account (checking or savings).

Payment options are unavailable nightly between 11:49 p.m. and 12:01 a.m. and on the last day of the month from 9:59 pm to 12:01 a.m for system processing. 

The My NGEMC Account App for Android™ and Apple™ makes it easier than ever to do business with us. With this free app, you can do the following: 

  • Report Power Outages
  • Make Payments
  • Update Account Information
  • Manage Alerts & Reminders
  • Receive Notifications
  • View Electricity Use 

Download the app from Google Play or the App Store. 

The NGEMC Mobile App is free to download and install. If you have more questions about the NGEMC Mobile App, visit our FAQ page.

Payment options are unavailable nightly between 11:49 p.m. and 12:01 a.m. and on the last day of the month from 9:59 pm to 12:01 a.m for system processing. 

Use your VISA, MasterCard, Discover or American Express to pay your electric bill either online or over the phone 24 hours a day, 7 days a week. Credit card payments can be made over the phone, online, in our lobbies, or at any of our self-serve kiosks located at our offices in Dalton, Fort Oglethorpe and Calhoun. There is a minimum of $20 and a maximum of $2000 per billing period when paying your bill by credit or debit card.

NGEMC members can now pay their bill at the cash register of dozens of retail locations throughout our seven-county service area. The CheckOut service allows members to pay their bills at any of the locations listed on their website. A $1.50 convenience fee will be collected by our third-party retail partners on every transaction.

TO GET STARTED: Visit the Checkout homepage and enter your NGEMC account number to get your barcode. Please note that this is different from the barcode printed on your NGEMC bill. Bring this barcode with you to one of our participating retail locations. The cashier will scan your barcode and enter the amount you would like to pay. Your payment will post to your account within a matter of minutes.

The Checkout Service is available for both regular and Prepay accounts.

Please note: this option is meant to give our members one of many ways to conveniently pay their bill. NGEMC will NEVER call you to demand immediate payment or instruct to load a prepaid card at a specific retailer and return our call with the card number. Similar scams have been in operation in the past. Visit our Scam Alert page for more details.

Self-service payment centers are located at NGEMC offices in Dalton, Calhoun, Fort Oglethorpe, and Trion. These touchscreen stations accept cash, credit/debit card, and check.

Change is not given for cash payments; instead a bill credit is applied.

Payments to NGEMC made through the payment kiosks are posted immediately. 

These kiosks also accept other utility and mortgage payments. Fees for making other types of payments vary depending on the business arrangement with the kiosk vendor. These other types of payments are typically posted next day.

Payment options are unavailable nightly between 11:49 p.m. and 12:01 a.m. and on the last day of the month from 9:59 pm to 12:01 a.m. for system processing.  

Locations:

Dalton office drive-thru
1850 Cleveland Hwy.
Dalton, GA 30721

Fort Oglethorpe drive-thru
3368 Battlefield Pkwy.
Fort Oglethorpe, GA 30742

Calhoun office drive-thru
1128 S. Wall St.
Calhoun, GA 30701

Trion office drive-thru
13822 Hwy. 27
Trion, GA 30753

Bills can be mailed or placed in our 24 hour drop boxes.

Find locations and hours for NGEMC offices.

Self-service kiosks are located at all NGEMC office drive-throughs and are accessible 24/7/365.

NGEMC customers who provide a check as a payment authorise North Georgia EMC either to use the information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.

If you have questions about the check conversion process, please call our member services representatives at any office. 

Payment options are unavailable nightly between 11:49 p.m. and 12:01 a.m. and on the last day of the month from 9:59 pm to 12:01 a.m for system processing. 

NGEMC Members with the United Healthcare Ucard may be able to pay their utility bills by visiting the Walmart Service desk with their card or by contacting United Healthcare and requesting direct payment to NGEMC. Please note: NGEMC is not able to process a Ucard for payment via our drive-thru, phone or the NGEMC online portal.

For the quickest payment without a fee, visit your local Walmart Service Desk. The payment will take approximately three days to reach NGEMC. 

You will need the following: 

  • • Your United Healthcare Ucard,
  • • Your NGEMC account number, 
  • • The street address where you receive service from NGEMC, 
  • • NGEMC’s mailing address: P.O. Box 1407, Dalton, GA 30722, and
  • • (SUGGESTED) an email address for payment confirmation. 

Alternatively, request payment be sent directly from United Healthcare to NGEMC by phone or online. (NOTE: there is a charge for these options, and it may take two weeks to reach NGEMC.)

REQUEST BY PHONE: 

Call the number listed on the back of the card and request a Utility check payment be made. Please allow two weeks for this method of payment.  

You will need the following: 

  • • Your NGEMC account number, 
  • • The street address where you receive service from NGEMC, and 
  • • NGEMC’s mailing address: P.O. Box 1407, Dalton, GA 30722. 

The payment will be made as a physical check. Please note this could take up to seven days for United Healthcare to process the payment and additional time for the Mail to deliver. Please allow two weeks for this method of payment. United charges $1.50 for this service.

REQUEST ONLINE: 

Visit Untied Healthcare's website or download the UnitedHeathcare smartphone app. Please allow two weeks for this method of payment.  

 How to request: 

  1. 1. Open the App or website and sign in (or sign sign up if you have not already done so.
  2. 2. Select the Virtual card for the current year.
  3. 3. Select the Utility bill payment option.
  4. 4. Enter the following information: 
    1. • Your NGEMC account number, 
    2. • The street address where you receive service from NGEMC, and 
    3. • NGEMC’s mailing address: P.O. Box 1407, Dalton, GA 30722. 
    4. • Your email address for confirmation. 

The payment will be made as a physical check. Please note this could take up to seven days for United Healthcare to process the payment and additional time for the Mail to deliver. Please allow two weeks for this method of payment. United Healthcare charges $1.50 for this service.

Have more questions?