Apply for service or disconnect
Before using the online service application, please note:
- Applications are processed on the same business day they are received. The online application may now be complete for any new service, regardless of how soon service is required. Applications submitted after 5:00 p.m. will be processed the next business day.
- You will be contacted by email regarding your account number and any fees and deposit that will be required before your electric service is connected.
COVID-19 Notice: NGEMC Lobbies are currently to the public to prevent the spread of COVID-19. Applications can completed online and processed on the same business day (if submitted before 5:00 p.m.) with no office visit required.
To apply for service in any of our district offices during normal business hours, an applicant should bring the following items:
- Two forms of acceptable identification, one of which must be a government-issued photo identification.
- If you are renting, a rent receipt, lease agreement or landlord's name and phone number is required.
- New applicants will pay a membership fee along with any required deposit and service fees.
For information regarding Application for Membership and Electric Service, please read our Service Rules and Regulations, specifically Sections 101, 102, 103 and Appendix A (Deposit Policy), or call Member Services at any of our four offices.
For an estimation of the deposit for your location before you are ready to apply for service please use this form to contact our Member Services Team.
Permanently disconnect and close your NGEMC account
To request to have your North Georgia EMC service disconnected, simply log in to your online account and select the "Disconnect Service" option under the "Services" menu. Please note, we require a minimum 24 hours notice to disconnect service.
Move your existing service to a new address
If you are moving to a new location also on NGEMC lines, you will need to complete a New Service application. As a part of the application, you will be asked if you have ever had service with NGEMC before. Please select "Yes" and enter your current account number.
Temporarily disconnect service to complete electrical work or repairs
If you need to disconnect your electrical service for any kind of project or repairs, please contact our office directly to schedule the disconnection and again when the work is completed to reconnect.
Please note: you will need to have the completed changes or repairs inspected before your service is reconnected.
A guide for new construction
If your business is not currently an active member of North Georgia Electric Membership Corporation with an electric service in its name, you will need to complete an application for membership. Please click here to begin your online application. Membership, connection fees and security arrangements must be finalized before service can be connected. Once you have established membership, please follow the steps below to complete your service installation.
If your business is a current member and needs an additional electric service or service expansion, please call one of our offices to initiate your new account.
If your project requires a temporary service meter for construction, please note that delivery of temporary service can take up to two weeks after application and inspection are received.
- Apply for temporary service by calling a North Georgia EMC Member Service Specialist at one of the above office numbers.
- A service connect fee is required for temporary service at the time of application.
- A North Georgia EMC Engineering Design Technician will assist you throughout the construction or expansion process. The engineering design technician will schedule a site visit with you to discuss the best location for your temporary service pole, the location of your permanent service, and to answer any questions you may have about your project.
- As the customer, you are responsible for supplying and preparing the temporary pole, disconnect box and the meter base. The design technician will give you a diagram that explains the proper mounting instructions of your temporary pole and meter base.
- Request inspection of your temporary meter base pole and mount from your city/county code official. North Georgia EMC is notified by the county/city when the inspection is complete and approved for connection. You may contact our engineering department regarding the status of the inspection and connection order.
When you are ready to apply for permanent service, please call one of our offices. Remember that if you are not a current member on NGEMC lines, you will also need to complete the New Membership Application. Please click here to begin your online application.
The design technician will visit with you at the site to determine the scope of the project and the placement of the electrical service.
From this site visit, the technician will outline the steps that need to be taken before your project can be finalized and your permanent service activated. He or she will check off the job requirements that you will need to meet and those for which North Georgia EMC are responsible. The design technician will send you a copy of your project checklist (Customer Information Sheet) in the days following the site visit. Some items your checklist may include are listed below.
- Easement (if required): Easements are required if the electrical lines need to cross the property of a third party. In these cases, the easement must be signed by the property owner, notarized and submitted to North Georgia EMC before we can schedule construction of the electric line.
- Hold Harmless Agreement (if required): A Hold Harmless Agreement may be necessary if a ditch has to be dug for underground electric lines or if underground electric lines will be in close proximity of existing water or wastewater lines. This agreement must be signed by the property owner and returned before job order can be released and work can be scheduled.
- Load Sheet for Commercial and Industrial facilities: The load sheet will help us determine the amount and size of electrical transformation, conduit and metering needed to serve your facility. It will also tell us what billing rate schedule to apply to your account.
- Aid-In-Construction Cost and Description (if required): Depending on the scope of the work, you may be required to pay a non-refundable contribution for all or a portion of the cost of providing service. Aid-in-Construction charges are due before construction can begin.
- Clearing the Path for the Line (Right-of-Way): The design technician will identify the path for the underground or overhead line. The customer is responsible for clearing the path for the underground or overhead line of all obstacles such as brush, materials, trees, paving, fencing, etc…
- Facility/Site design plans: While not required, these can be helpful in determining the best approach and location for the transformation and metering equipment.
- Meter Base Mounting Diagram to aid the customer in mounting and installing meter base and connected conduit according to required specifications. A permanent meter base may be picked up at any of our four office locations. The meter base mount will need to be inspected and approved by the jurisdictional building inspection authority before North Georgia EMC can connect the meter and activate service.
Please notify NGEMC at any of our office locations as soon as all requirements listed on your Customer Information Sheet have been met and the final inspection by the code official has been completed. IMPORTANT: Please allow up to two weeks from the date you notify us for installation and completion of the service.
Bylaws and Service Rules
NGEMC's guiding documents describing the organization and operation of the Cooperative.
Your Account Online
Our Member Service Center allows you to view and pay your bill, update your information, track energy usage, report outages, and more.