Privacy Policy

Thank you for visiting the North Georgia EMC website and reviewing our privacy statement. Our privacy policy is clear: we do not collect any personal identifiable information, (PII), without your explicit consent.

North Georgia Electric Membership Corporation (EMC), a member-owned not-for-profit electric cooperative, is committed to protecting the privacy of its members, as well as all other users of its website. In light of this commitment, North Georgia EMC adheres to the website privacy practices provided below.

North Georgia EMC does not disclose or sell any personal information about you without your prior approval, except as required by law and as requested by regulatory agencies and governmental authorities. North Georgia EMC's bylaws prohibit the disclosure of information regarding members and their accounts. However, North Georgia EMC may release account information when we believe, in good faith that such release is necessary to enforce or apply the terms of any of our user agreements. North Georgia EMC uses the information collected on this website only to better provide you with the products and services we offer. North Georgia EMC adheres to security procedures to protect your information.

The only personally identifiable information we collect from customers online is through voluntary participation by customers, such as site registrations and/or survey information. If you visit the North Georgia EMC website to read or download information on our pages, we do not collect any personally identifiable information and only collect usage information including domain, browser type, referring web page, and time of access, as provided below. However, participation or registration for use of services or products via the website will result in personal information being collected about you. For example, if you contact us, register to access your account, or pay your bill via the website, you may be asked to submit personal information such as your North Georgia EMC account number, name, address, phone number and email address. You may also be asked to submit additional personal information or financial/payment information, such as a credit card number, in order to pay your bill online or utilize certain customer account services. We will protect the personal information collected through the website, as set forth below.

Personal Information: The personal information you provide us not only enables you to use various customer services offered on the website, but also enables us to provide you with better service generally. We may use this information to contact you in response to an inquiry that you send via our website or to keep you informed about North Georgia EMC and its services.

We will add all email addresses provided through website registration and online inquiries to our email marketing contact list and your account information. North Georgia EMC may use the personal information you supply to notify you about important news concerning North Georgia EMC, including new products and services, product updates and technical support issues and special offers. You may “opt out” of receiving marketing email communications as provided below. Access to any personal information you provide by North Georgia EMC employees or consultants is limited to only that necessary to provide the business services offered and to otherwise allow such employees or consultants to perform their duties.

In the process of administering our site, we maintain and track usage through web server logs. Web server logs provide information such as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We use this information to improve the content and navigation features of our site. It is not used to personally identify you. North Georgia EMC studies traffic on this website through the use of cookies provided through Google Analytics, which collects information such as IP addresses and device and browser information, to give our Marketing tem a clear picture of how the public interacts with our site in order to provide the best experience to our site visitors. You can learn more about how Google tracks your information by visiting www.google.com/policies/privacy/partners/(link is external). You can also manage or disable cookies by visiting the “Settings” menu in your browser.

North Georgia EMC will not sell or transfer your personal information collected to unaffiliated third parties. North Georgia EMC only shares the personally identifiable information you provide with affiliates and/or business partners who are providing services to or on behalf of North Georgia EMC. Payment information (credit card numbers and expiration dates) is treated confidentially and will not be shared with anyone except the vendors/financial institutions used to process payments. In order to provide you with services offered on the website, or to complete transactions or requests initiated by you on the website, we may transfer you to websites operated by third parties that help us provide services to you. Links to third-party websites from the North Georgia EMC website are provided solely as a convenience to you. If you use these links, you will leave the North Georgia EMC site. We have not reviewed these third-party sites and do not control them. North Georgia EMC does not assume responsibility for any of these sites, their content, or their privacy policies. North Georgia EMC does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the North Georgia EMC site, you do so at your own risk. Your use of such third-party site is subject to that website’s privacy policy.

By choosing to utilize the North Georgia EMC’s website and provide your email address, you are signifying your assent to this privacy statement, and your consent is presumed for North Georgia EMC to contact you via email (unless you opt out as provided below). Please note that any email sent by North Georgia EMC to your email address will be accessible to anyone who has access to your email. North Georgia EMC will use and share the personally identifiable information you provide to us on our website only for the purposes described herein. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. Notwithstanding any opt-out of promotional/marketing information by you, North Georgia EMC reserves the right to contact any customer regarding account status, changes to the account, and other matters relevant to the underlying service and/or information collected.

If North Georgia EMC updates or changes this privacy statement, the changes will be made on the North Georgia EMC website. Your continued use of North Georgia EMC’s website following the posting of changes to this privacy statement will mean you accept those changes. We reserve the right to change this privacy policy statement at any time.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The service request forms use Secure Sockets Layer (SSL) encryption technology during data transmission to protect your communication and maintain your privacy. However, we cannot guarantee the security of any information transmitted over the Internet. You must keep your user ID and password confidential and notify North Georgia EMC immediately if you detect a security breach.

Should you have questions or concerns about this Statement, please call 706.259.3394 ext. 1296, email us at info@ngemc.com or write us at: North Georgia EMC, ATTN: Webmaster,
P.O. Box 1407, Dalton, GA 30722

You may "opt out" of receiving such communications at any time by informing North Georgia EMC that you wish to have your email address deleted from North Georgia EMC's files by sending an email request to info@ngemc.com or by writing us at North Georgia EMC, ATTN: Webmaster, P.O. Box 1407, Dalton, GA 30722. If you choose to communicate with North Georgia EMC by email or by an online feedback form, then email from North Georgia EMC to you will be considered to be sent with your consent and will be accessible to anyone who has access to your email.

North Georgia EMC uses third-party services such as Facebook, Twitter, and Vimeo to communicate and interact with the public. You may encounter these services as separate websites (for example, the NGEMC Facebook page or as applications embedded within the North Georgia EMC website. These services are controlled and operated by third parties, and are not North Georgia EMC websites or applications. By interacting with the co-op through these third-party services, you may be providing third parties access to your personal information which can be used to distinguish or trace your identity. Any information collected by a third-party service is subject to the privacy policies of the third-party service provider. These third-party services may, for example, use persistent (multi-session) cookies.

Generally, North Georgia EMC does not collect, disseminate, or maintain any personally identifiable information about you maintained by third party sites. However, you should be aware that North Georgia EMC may read, review, or rely upon information that you make publicly available to North Georgia EMC on these services (for example, comments made on the NGEMC's Facebook page), as authorized or required by law.

Please note that these third-party services supplement North Georgia EMC's traditional communication and outreach efforts. Should you have concerns about communicating with North Georgia EMC via these channels, please use traditional channels to contact us.

Last updated March 7, 2016