Power Outage FAQ
Depending on the nature and extent of a storm's damage, it may be difficult to estimate a time when power may be restored in various locations. NGEMC crews work to restore power as quickly and safely as possible.
We understand that being without power is frustrating, and during widespread outages NGEMC crews work around the clock until everyone’s power is restored.
When there is extensive or widespread damage, there are too many variables at play for us to estimate when we’ll be in specific locations.
Here’s how the power restoration process works in such a situation:
Right after a storm hits, we begin assessing the damage based on a combination of remote monitoring and customer calls. However, it is not uncommon for us to find, when our crews arrive at a location to repair the damage, that the scope of damage is not exactly what was expected.
Not knowing the exact scope of work needed until we arrive on the scene is the primary reason we are not able to estimate the time it will take to get to specific locations. So, if you can see anything unusual, like a tree down on a line, and you can give us that information and location when you call, it is helpful.
Additionally, following large storms, with thousands of damaged locations, new damage being reported daily, and the changing scope of work and conditions, there is simply not a reliable way to predict when we’ll reach certain areas. For example, we may reach an area only to find out we will need a boat to reach a span of wire or that there are massive trees down in our way.
However, when the extent of power outage warrants it, our crews do work 24/7 to restore power. And they don't stop working until everyone is back on.
Any damage to NGEMC substations or main distribution lines from the substations must be repaired first in order to restore the flow of power and locate damaged primary and secondary lines before individual businesses and residences can be restored.
Please have a backup source of power ready for any essential medical equipment.
Rest assured that we continue working 24/7 to restore power and we do not stop until everyone is back on.
There are several possible reasons for this.
- A circuit breaker or main service breaker may have been activated. This may be reactivated by the home owner.
- Some neighborhoods get electricity from several different circuits, so you may notice your lights are out, but your neighbors have power.
- There may be a damaged transformer serving 3 or 4 homes in the neighborhood, but the transformers serving the remaining homes are working properly.
- The line connecting power from your street to your home could be broken.
- There may be damage to your meter or the equipment that holds the meter (meter center). If your meter center is damaged, contact a licensed electrician to repair it.
- Make sure that you’ve reported your power outage to North Georgia EMC – we may not be aware that your power is out unless you let us know.
We do work 24/7 to restore power and we will not stop until everyone is back on.
If you have reported your outage to us, you are on the power restoration list. If you haven’t reported your outage, please contact us:
My NGEMC Account Mobile App
Report your outage using our Mobile App available for free for Android and iPhone mobile devices.
During periods of high call volume, hold times may be longer than usual.
Thank you for your patience.
Dalton – (706) 259-9441; Calhoun – (706) 629-3160;
Fort Oglethorpe – (706) 866-2231; Trion – (706) 734-7341
During major outages, outage updates and restoration progress will be posted to our social media pages.