Your Account Online
Our Member Service Center allows you to view and pay your bill, update your information, track energy usage, report outages, and more.
Notice Regarding DOXO Pay
DOXO Pay is not affiliated with NGEMC. While payments made through their service do come to NGEMC, it will take 3 to 10 days for the payment to post to your account. Members seeking 24/7 payment options that will post immediately to their accounts are encouraged to use one of the options listed below.
NGEMC Prepay Power
North Georgia EMC now offers Prepay Power as a bill payment option for our residential customers.
- A $25 deposit;
- Advanced payment toward your energy use of at least $25;
- One-time connection fee of $20;
- Monthly program fee of $5.
- $10 membership (if not a current member)
- $3 per applicant (identity verification)
- Make payments of any amount at any time you wish.
- Multiple payment options are available. Payments via a Member Service Specialist must be $25 or greater. All other payment venues may be any amount.
- Receive a text or email when your account balance gets below a specified amount.
- Monitor your account balance and daily energy use through our Online Member Services Center or through our mobile app for iPhone and Android: My NGEMC Account.
Pay Site kiosks
Locations include the 24/7/365 drive-thru kiosks at NGEMC's Dalton, Calhoun and Fort Oglethorpe offices; kiosks in the Dalton and Fort Oglethorpe office lobbies open during normal business hours.
Online NGEMC Member Service Center
24/7/365 pay via E-Check or with a debit/credit card.
Mobile app
24/7/365 pay via E-Check or with a debit/credit card.
Office
Lobbies and drive thrus: Calhoun, Dalton, and Fort Oglethorpe open 7:30 a.m. to 5:30 p.m., Monday through Friday; Trion open 8 a.m. to 5 p.m., Monday through Friday. ($25 minimum payment required for Prepay Power accounts through a Member Service Specialist.)
Phone
24/7/365 with our automated phone service or with a Member Service Specialist. ($25 minimum payment required for Prepay Power account with a Member Service Specialist.)
Night drop
Checks only, 24/7/365, payment will not post until the next business day. $25 minimum payment required for Prepay Power accounts through night drop payments.
Bank payments or online bank payments
Payments posted upon receipt of funds to cooperative.
Posted upon receipt of funds to cooperative.
Alert options for push notification or e-mail are:
- Account profile change — sends alert any time customer information is changed.
- Returned check alert — sends alert to notify of returned item.
- Payment confirmation — notice of payment posting.
- Service connected — alerts service is active.
- Service disconnected — alerts service is disconnected.
- Service reconnected — alerts the service is reconnected after being disconnected.
- Low balance threshold reached — you select the amount for notification. Select an amount that would give you time to pay before disconnection.
- Balance and energy use alert — receive your balance and energy use daily.
- High energy use alert — you set the dollar amount per day that you expect. If the daily use is exceeded, you will get an alert.
- Pending auto-disconnect — alerts the service is being disconnected.
Residential members in homes served by a standard-size electronic meter are eligible to participate in Prepay Power. Commercial accounts, accounts with heavy duty meters, or CT meters are not eligible for Prepay Power.
When signing up for Prepay Power, you will pay a minimum advanced payment of $25. After that, you make payments in any amount you wish. As long as you maintain a positive account balance, you are not required to maintain a minimum account balance. If your power is ever disconnected because your account balance reaches $0, you will once again make a minimum payment of $25 with no reconnect fee.
Because you pay ahead and because you pick the payment amount, you will not receive a monthly bill. You can log on to your account any time through our secure website and monitor your daily or monthly energy use.
With Prepay Power, you can sign up to receive text and/or email alerts. These alerts will notify you when your account reaches a specified amount. You select the amount for notification based on the time you need to pay before disconnection. You will also be alerted if your account is disconnected and when it is reconnected. You can manage your alerts and reminders using the NGEMC mobile app or our Online Member Services Center.
Payments made online; over the phone; by mobile app; at self-service Pay Site kiosks in NGEMC’s Calhoun, Dalton and Fort Oglethorpe offices; or to an NGEMC cashier will be credited immediately to your Prepay Power account. Payments made by mail, night deposit, or bank will be posted upon receipt of funds.
Immediate disconnection of service will occur any time the prepay balance reaches $0.
While no reconnect fee is required, you will need to pay an amount that will secure a $25 credit balance. Your service will be reconnected within a reasonable amount of time after the payment is made. Disconnected accounts are closed and finalized after 7 days. To reconnect a closed account, you would reapply for service.
Yes, but your deposit may be reevaluated based on two times the average monthly use at your residence.