About Us

• We bring essential services to our customer/owners in an efficient manner.
• We work hard and smart, and we do what is necessary to solve problems and get the job done well.
• We do not compromise the health or safety of our fellow employees.
• We communicate openly and honestly.
• We treat all others, members and coworkers, with great respect, professionalism, and courtesy.
• There is no place at NGEMC for condescending or rude behavior.

• We say what we mean, and mean what we say.
• We enjoy the pride that comes with not compromising our values and principles, but we are not arrogant.
• We strive to ensure that the people we deal with feel they have been treated justly and fairly. Our criteria for judgment are facts, competency, performance, and character.
• We do what we say we will do when we say we will do it.
• We maintain strict confidentiality about our customer/owners’ and employees’ information.

• We support and help our fellow employees.
• We support the efforts of every area of the cooperative by what we say and what we do.
• We allow everyone to contribute without regard to race, gender, position or seniority.
• We manage conflict promptly and in a way that preserves relationships.
• We select and promote employees on the basis of skill, training, ability, attitude and merit.

• We are excellent stewards of our member-owned cooperative assets.
• We put the convenience of our members above our own. We are here to serve.
• We ask our members for their opinions rather than assume we know.
• We are empathetic toward our members,understanding and acknowledging their opinions.
• We apologize when we make a mistake and fix it.

• We are each personally responsible for what we do and who we are.
• We ensure that what we do contributes to the accomplishment of our mission.
• We respond to criticism with maturity and good judgment.
• We value learning and seek opportunities to educate ourselves and others.
• We take personal responsibility for our own success and growth.
• We lead by example.

• We make decisions based on facts, reality, and logical thinking.
• In making decisions, we consider their impact on the whole cooperative.

We do not accept the status quo, but constantly strive to improve our systems, increase our skills, and develop better services.

• We set high standards for ourselves and our cooperative.
• We celebrate everyone’s success.

• At NGEMC, we embody the sound values of our communities, such as honesty, patriotism, and helpfulness.
• We accept responsibility for NGEMC’s long-standing and continuous role in improving the quality of life of our community.