North Georgia Electric Membership Corporation (NGEMC) offers a “service anywhere” commitment for ease and convenience. Customers simply choose which options work best for them.
A few highlights from NGEMC’s service menu include:
- My NGEMC Account app or website login: Make payments, review bill history and daily energy use, enroll in programs such as levelized billing, and more.
- NGEMC’s phone lines: Make payments or arrangements with the automated system 24/7 or speak to an agent weekdays, 7:30 a.m. to 5:30 p.m.
- The “Joule” chat window: Visit the member portal to make payments, check account balances, and more with Joule 24/7. Live agents are available to chat weekdays, 7:30 a.m. to 5:30 p.m.
- The NGEMC office drive-thru: Prefer face to face service? Simply stop by the cooperative’s drive-thru window. Find hours for your local office.
- Self Service Kiosk: Payment kiosks (accessible 24/7/365 at each NGEMC office) accept cash, checks, or cards. Payments post immediately.
- CheckOut: Make payments as you checkout at participating stores, including CVS, Dollar General, Family Dollar, Walgreens, Walmart (at service desk or money center), 7 Eleven, and Speedway. Simply use the barcode on the back of the bill or visit the Checkout homepage.
NGEMC’s team of experts are available for information on solar or other renewables, electric vehicles, community demonstrations, new construction projects, free home energy inspections, and more. Call to speak with an energy advisor or send a message online.
Security Tip: NGEMC reps never show up unannounced and ask to enter your home nor do they call to demand payment over the phone. Be safe and report scams to the local authorities and NGEMC.
