Customers may choose to defer a portion of their power bill payment for up to 14 days using the automated phone system and online Member Service Portal, 24/7.  The process is quick, confidential, and available with no questions asked.

For the maximum payment extension, make the billing arrangement the day before the disconnect date (10 days after due date).  Pay arrangements are not available on or after the disconnect date.

Once the arrangement is made, customers have 24 hours to make the first payment which is 1/3 of the past due amount. Making an arrangement the day before the disconnect date provides two additional weeks to pay the remainder of the bill.

The payment extension steps are easier than ever and available 24/7.

To make an arrangement via phone:

  1. Have your account number ready
  2. Call NGEMC at any of our listed numbers.
  3. When you reach the automated greeting, select #2 for bill payment.
  4. Follow the prompts to enter your account number and set up the arrangement.
  5. PLEASE wait for the prompt to "confirm" the arrangement before hanging up. 
  6. Remember that you have 24 hours from the time the arrangement is made to pay 1/3 of your power bill.

To make an arrangement via the online member service center:

  1. Sign in to the Online Member Services Portal.
  2. Hover over the “Payments” tab and select “Payment Arrangement.”
  3. Follow the prompts to set up the arrangement.
  4. Remember that you have 24 hours from the time the arrangement is made to pay 1/3 of your power bill.