Customers may now choose to defer a portion of their power bill payment for up to 14 days using the automated phone system and online Member Service Portal, 24/7.  The process is quick, confidential, and available with no questions asked.

For the maximum payment extension, make the billing arrangement the day before the disconnect date.  Pay arrangements are not available on or after the disconnect date.

Once the arrangement is made, customers have 24 hours to make the first payment which is 1/3 of the past due amount. Making an arrangement the day before the disconnect date provides two additional weeks to pay the remainder of the bill.

Please Note: automated arrangements are now the only way to make a payment arrangement with North Georgia EMC.

The payment extension steps are easier than ever and available 24/7.

Setting up an arrangement through our automated phone line

1. Have your account number ready
2. Call NGEMC at any of our listed numbers.
3. When you reach the automated greeting, select #2 for Bill Payment.
4. Wait until you hear, ”You are now connected to account services.”
5. Select #2 to make a payment arrangement.
6. Follow the prompts to enter your account number and set up the arrangement.
7. Remember that you have 24 hours from the time the arrangement is made to pay 1/3 of your power bill.

Setting up an arrangement with the Online Member Service Center

1. Sign in to the online Member Service Center.
2. Hover over the “Payments” tab and select “Payment Arrangement.”
3. Follow the prompts to set up the arrangement.
4. Remember that you have 24 hours from the time the arrangement is made to pay 1/3 of your power bill.