At this time, disconnections for non-payment and late fees have resumed. Our member services team is here to assist with extended payment plans and offer solutions for moving forward. Standard billing accounts with past-due balances have been automatically enrolled in 6-12 month extended payment plans, and Prepay Members are asked to contact member services to enroll in an extended payment plan. Please contact our team as soon as possible or make a payment. At this time, Lobbies are also closed, and our drive thru hours are reduced to 9am-4pm.
NGEMC’s partner, Allegiant, is in the process of making the first wave of meter change outs to NGEMC members. The full project will take several months to complete. A list of the areas crews will be working in each week is posted to www.ngemc.com/AMI. NGEMC will also be sending messages directly to each household scheduled to receive a new meter in the coming week. Please log in to your account and ensure your contact information is up-to-date in order to receive this notification.
SCAM Alert: Scam callers are active in our area this morning, threatening members with disconnection for non-payment. Please remember to NEVER share your personal or payment information with an unsolicited caller, especially one threatening disconnection. If you receive a call asking you to make a payment, ALWAYS hang up immediately and call NGEMC at one of our published phone numbers.