Alert regarding COVID-19 billing policies
At this time, disconnections for non-payment and late fees have resumed. Our member services team is here to assist with extended payment plans and offer solutions for moving forward. Standard billing accounts with past-due balances have been automatically enrolled in 6-12 month extended payment plans, and Prepay Members are asked to contact member services to enroll in an extended payment plan. Please contact our team as soon as possible or make a payment. At this time, Lobbies are also closed, and our drive thru hours are reduced to 9am-4pm.

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Meter upgrades rolling out to all members
NGEMC’s partner, Allegiant, is in the process of making the first wave of meter change outs to NGEMC members. The full project will take several months to complete. A list of the areas crews will be working in each week is posted to www.ngemc.com/AMI. NGEMC will also be sending messages directly to each household scheduled to receive a new meter in the coming week. Please log in to your account and ensure your contact information is up-to-date in order to receive this notification.

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SCAM ALERT: 10-1-2020
SCAM Alert: Scam callers are active in our area this morning, threatening members with disconnection for non-payment. Please remember to NEVER share your personal or payment information with an unsolicited caller, especially one threatening disconnection. If you receive a call asking you to make a payment, ALWAYS hang up immediately and call NGEMC at one of our published phone numbers.

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