Updated November 2, 2020 at 5:10 pm.

North Georgia EMC is committed to taking steps to promote the health of our communities while delivering a vital resource, reliable power, to our members.

As an essential service provider, North Georgia EMC’s workforce will still perform all necessary functions in order to provide reliable power during this pandemic.

Please note that as of Nov. 2, 2020, our drive-thrus will now be open from 7:30 am to 5:00 pm Monday- Friday at all locations. Lobbies remain closed at this time. Service connects and disconnects can be processed online or by calling any of our published phone numbers. Our Member Services team is available to assist online or by phone from 7:30 am to 5:30 pm. We also have several 24/7 and remote payment options available to our members.

For tips on how to protect yourself and your family from Coronavirus, visit CDC.gov.

Service Commitment

NGEMC’s commitment remains strong.  More than ever, our team of dedicated employees are rising to the mission of providing power with purpose to our communities. 

Team members are following strict safety protocols and continue to take all possible steps to prevent the spread of COVID-19 and flatten the curve. 

Dedicated power crews remain on-call 24/7 to assist with any power restoration needs. Visit our outage center for more.

While NGEMC’s lobbies are now closed as part of our safety protocol, full service is available online and over the phone. Our drive-thru hours are now 7:30 am to 5:00 pm at all locations. Our member services team will be available by phone and email from 7:30 am to 5:30 pm Monday through Friday.

At this time, disconnections for non-payment and late fess have resumed.

In order to better serve members who have an outstanding balance, our Member Services Team is in the process of implementing extended payment plans to provide members with 6 to 12 months to pay outstanding balances.

Standard Billing:

An extended payment plan will be automatically implemented for all standard billing accounts with past due balances. Accounts with an extended payment plan will not be subject to disconnection on August 12; members do not need to contact NGEMC to participate in the plan. If you have an email listed on your account, you will receive notification of the extended arrangement. To view the specific installment details of your personal extended payment plan, log into your account via www.ngemc.com, use the dropdown “My Usage” and click on arrangements. 

Regular bills invoiced after August 12, 2020 include the amount of the current bill and the additional monthly extended payment amount, if applicable. Members with a past-due balance may choose to resolve the balance more quickly if they prefer. 

PrePay:

If you are a Prepay customer and you have an outstanding balance, contact NGEMC to discuss extended payment plan options.  A Member Services Specialist will be happy to assist you.  Extended payment plans are available for PrePay accounts; however, the process is not automatic and requires member input.  Be sure to contact NGEMC as soon as possible to learn more.

Members seeking financial assistance are encouraged to contact the Energy Assistance Program in their respective county. 

We are implementing a new phone system to offer our Member Service Specialists a telecommuting arrangement as part of our COVID-19 response plan. As with all things new, we may experience some hurdles as we work through the transition period. We thank you for your patience. 

To speak with a Member Services Specialist regarding your account, please give us a call or send us a message.  Our team is standing by for any account need you may have, and we will be happy to reach out to you via phone or email.

Remote Payment and Account Options

As always, numerous options are also available for members who would like to make payments or manage their accounts without visiting an NGEMC office. These options include account management, outage reporting, and payment options available through our website and the My NGEMC Account app. Members can also make payments or report outages 24/7 using our automated phone lines.

Scammer Alert

As always, please be mindful of potential scams from callers demanding payment and threatening you with disconnection.  If you receive this type of call, do not provide any information and hang up quickly. Report incidents via our Scam Alert Page or call one of NGEMC’s published phone numbers.

ORU Emergency Grant to Local Schools

NGEMC extends a very special thanks to all members who participate in Operation Round Up!  Since March 2020, ORU grants totaling $100,000 were awarded to our local school systems to assist with student meal programs and technology needed for remote learning during the pandemic.

The grant was possible due to the generosity of members who participate in ORU. For more information on ORU, or to opt-in to giving to the program, please visit our ORU information page. 

NGEMC will communicate further essential information and response plans to members on this page.