Updated June 25, 2020 at 10:30 a.m.
North Georgia EMC is committed to taking steps to promote the health of our communities while delivering a vital resource, reliable power, to our members.
As an essential service provider, North Georgia EMC’s workforce will still perform all necessary functions in order to provide reliable power during this Pandemic and shelter-in-place orders.
At this time, NGEMC has suspended disconnections for non-payment until August 12. Late fees are suspended until August 1. Our member services team is working to reach members who have an outstanding balance in order to provide extended payment plans and offer solutions for moving forward. If you have an outstanding balance, please message us to share your preferred payment plan and how we may best reach you by phone to discuss the available options. We are expecting high call volume over the next month; however, we will respond to your message within 24 hours.
For tips on how to protect yourself and your family from Coronavirus, visit CDC.gov.
Service Commitment
NGEMC’s commitment remains strong. More than ever, our team of dedicated employees are rising to the mission of providing power with purpose to our communities.
Team members are following strict safety protocols and continue to take all possible steps to prevent the spread of COVID-19 and flatten the curve.
Dedicated power crews remain on-call 24/7 to assist with any power restoration needs. Visit our outage center for more.
While NGEMC’s lobbies are now closed as part of our safety protocol, full service is available online and over the phone. Our drive-thru hours have also temporarily changed to 9:00 am to 4:00 pm at all locations. Our member services team will be available by phone and email from 7:30 am to 5:30 pm Monday through Friday.
At this time, NGEMC has suspended disconnections for non-payment until August 12. Late fees are suspended until August 1. Our member services team is working to reach members who have an outstanding balance in order to provide extended payment plans and offer solutions for moving forward. If you have an outstanding balance, please message us to share your preferred payment plan and how we may best reach you by phone to discuss the available options. We are expecting high call volume over the next month; however, we will respond to your message within 24 hours.
We are implementing a new phone system to offer our Member Service Specialists a telecommuting arrangement as part of our COVID-19 response plan. As with all things new, we may experience some hurdles as we work through the transition period. We thank you for your patience.
To speak with a Member Services Specialist regarding your account, please give us a call or send us a message. Our team is standing by for any account need you may have, and we will be happy to reach out to you via phone or email.
Remote Payment and Account Options
As always, numerous options are also available for members who would like to make payments or manage their accounts without visiting an NGEMC office. These options include account management, outage reporting, and payment options available through our website and the My NGEMC Account app. Members can also make payments or report outages 24/7 using our automated phone lines.
Scammer Alert
As always, please be mindful of potential scams from callers demanding payment and threatening you with disconnection. If you receive this type of call, do not provide any information and hang up quickly. Report incidents via our Scam Alert Page or call one of NGEMC’s published phone numbers.
ORU Emergency Grant to Local Schools
NGEMC extends a very special thanks to all members who participate in Operation Round Up! Earlier this week, ORU grants totaling $50,000 were awarded to our local school systems to assist with student meal programs and technology needed for remote learning during the pandemic.
The grant was possible due to the generosity of members who participate in ORU. For more information on ORU, or to opt-in to giving to the program, please visit our ORU information page.
NGEMC will communicate further essential information and response plans to members through our website. Visit www.NGEMC.com/COVID19 for the latest information.